Frequently Asked Questions
I stored my stuff with UTrucking over the summer. How do I get it back?
How do I rent appliances? What are your prices?
I want to ship my items to Wash U, what should I do?
How do I label my shipping items?
What are your prices?
What about insurance?
My box is damaged, what should I do?
- I stored my stuff with you over the summer. How do I get it back?
Log in to your account by typing your email address and unique password that you picked when creating your account. Then, order Summer Storage Return and fill in all of your delivery information. Select a date and time for delivery, and then sit back and relax!
- How do I rent appliances? What are your prices?
To rent an appliance, either log in or create an account. Then, select the appliance that you would like to order, fill in the appropriate delivery information, and we'll take care of the rest! Pricing can be found here.
- I want to ship my items to Wash U, what should I do?
If you live on the East Coast or in California, Texas, and Chicago, you can use our convenient Ship-to-School service. You can either take your items to one of our group drop off locations or for a small extra fee have it picked up directly from your house or apartment. To order, log in or create an account and order East Coast Shipping. Drop off locations and home pick up schedules are located here. If you don't live in one of our Ship-to-School locations, you can still have your items delivered to your dorm room. Just ship your items to the following address and we'll deliver them right to your room. You can ship us packages from Amazon, Bed Bath and Beyond, and Best Buy! To order, log in here or create an account and order Ship To School.
Ship items to:
Washington University Mail Services
U-Trucking c/o STUDENT NAME
700 Rosedale Avenue
St. Louis, MO 63112
More information for both services can be found here.
- How do I label my shipping items?
In order for us to make deliveries on time, please include the student's name, delivery location and an itemized count of the total items (i.e. 1 of 9, 2 of 9, 3 of 9, etc).
- What are your prices?
All pricing information can be found here. Don't see something on our comprehensive list? Send us an email at firstname.lastname@example.org with a photo, link, or description, and we'll do our best to give you a quote based on the information you give us.
- What about insurance?
For our Ship-to-School services, we offer full insurance for all properly packaged items. Anything that is shipped to us via UPS, FedEx, etc, cannot be insured through us and must be insured through your respective shipper. More information can be found here.
- My box is damaged, what should I do?
We take the care of your belongings incredibly seriously. However in the event that one of your items gets damaged please contact us immediately with a filled out claims form found here. We are very proactive with our insurance and will follow up your claim immediately by sending one of our experienced representatives to discuss the damaged item.